Cancellation & refunds

How to cancel

• In the app: Settings › Plan & billing › Cancel plan. It takes fewer steps than buying.
• Nothing renews by itself, so there is nothing to stop at your bank or in your UPI app. Cancelling only stops our reminders.
• Or email support@thepostmanual.com from the email on your account.

What happens after you cancel

• You can cancel any time and you are not charged again. Your plan runs to the end of the period you paid for.
• Then your account moves to the Free plan. Your posts, brands and settings stay.
• No plan renews by itself. We never switch you from monthly to yearly; that is always your choice.

Refunds

• Moving to a bigger plan: the unused part of your old plan is added as days on the new plan. It is not paid back as money.
• If we remove a feature you paid for, we refund the unused days of that payment.
• Charged by mistake, or charged twice: we refund the full amount.
• Other part-used periods are not refunded, but your plan keeps working until the period ends.
• Refunds go back to the same UPI account or card. Razorpay sends them within 5–7 working days; your bank may take a few days more.

Grievance officer